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Customer Tech Problem Report Form1. Describe your problem: ___________________________________________ 2. Now, describe the problem accurately: ____________________________ 3. Speculate wildly about the cause of the problem: __________________________________________________________________ 4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Trivial__ 5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Shot__ 6. Is your computer plugged in? Yes__ No__ 7. Is it turned on? Yes__ No__ 8. Have you tried to fix it yourself? Yes__ No__ 9. Have you made it worse? Yes__ 10. Have you read the manual? Yes__ No__ 11. Are you sure you've read the manual? Yes__ No__ 12. Are you absolutely certain you've read the manual? No__ 13. Do you think you understood it? Yes__ No__ 14. If 'Yes' then why can't you fix the problem yourself? __________________________________________________________________ 15. How tall are you? Are you above this line? ______________________ 16. What were you doing with your computer at the time the problem occurred? 17. If 'nothing' explain why you were logged in. __________________________________________________________________ 18. Are you sure you aren't imagining the problem? Yes__ No__ 19. How does this problem make you feel? _____________________________ 20. Tell me about your childhood. ____________________________________ 21. Do you have any independent witnesses of the problem? Yes__ No__ 22. Can't you do something else, instead of bothering me? Yes__ If you actually filled out this form you need to call our "Technically Challenged Hotline" and read your answers to the support tech. The number is 1-800 bite-me. |
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